Frequently Asked Questions

We offer a comprehensive range of digital services including web design, web development, hosting, SEO optimization, and ongoing maintenance. Our solutions are tailored to businesses of all sizes, from startups to established enterprises. Visit our pricing page for detailed information about each plan.

You can reach us through several channels:

Contact form: Fill out our online contact form and we'll get back to you within 24 hours.
Email: Send us a message at our support email address.
Phone: Call us during business hours (Monday to Friday, 9 AM – 6 PM).

For existing clients, you can also reach out through your account dashboard.

Yes! We offer a 14-day free trial on all our subscription plans. No credit card is required to get started. You'll have full access to all features included in your chosen plan during the trial period. We also provide live demos upon request - simply contact us to schedule one.

Our platform is fully multilingual. The interface is currently available in English and French, and all content: pages, blog posts, portfolio items, and more; can be translated into as many languages as you need. You can manage all translations directly from the admin panel. Additional interface languages can be added upon request.

Creating an account is simple:

Click the "Sign Up" or "Register" button in the top navigation.
Enter your name, email address, and choose a password.
Verify your email address by clicking the link we send you.
That's it; you're ready to go!

You can also sign up during the checkout process when purchasing a plan.

We accept the following payment methods:

Credit/Debit cards: Visa, Mastercard, American Express
Online payments: PayPal, Stripe
Bank transfer: Available for annual plans and enterprise contracts

All transactions are securely processed and encrypted. We do not store your complete card details on our servers.

Absolutely. You can upgrade or downgrade your plan at any time from your account settings.

Upgrades take effect immediately. You'll be charged a prorated amount for the remainder of your current billing cycle.
Downgrades take effect at the start of your next billing cycle, so you'll continue to enjoy your current plan's features until then.

There are no fees or penalties for changing plans.

We offer a 30-day money-back guarantee on all subscription plans. If you're not satisfied with our service within the first 30 days, contact our support team and we'll process a full refund; no questions asked.

After the 30-day period, refunds are handled on a case-by-case basis. Please refer to our Terms of Service for full details.

Getting started is straightforward:

Log in to your admin panel.
Choose a theme from the Appearance section that best matches your brand.
Configure your settings: site name, logo, contact information, and language preferences.
Create your pages: start with the essentials: Home, About, and Contact.
Set up your menus to define navigation for your visitors.
Add content: portfolio items, blog posts, or products depending on your add-ons.

If you need help, our support team is always available to assist you.

Add-ons extend your website with additional functionality. To install one:

Go to Admin Panel → Add-ons → Installed Add-ons.
Browse the available add-ons or upload a new one.
Click "Activate" next to the add-on you want to enable.
The add-on will automatically run its database migrations and register its features.

To deactivate an add-on, simply click "Deactivate". Your data is preserved and will be available if you reactivate it later.

Here are several steps to improve your website's performance:

Optimize images: Use compressed, properly sized images. Our media library automatically generates optimized thumbnails.
Enable caching: Make sure application caching is enabled in your settings.
Use a CDN: A Content Delivery Network serves your assets from servers closer to your visitors.
Minimize add-ons: Only keep active the add-ons you actually use.
Check your hosting: Ensure your hosting plan has sufficient resources for your traffic.

If the issue persists, contact our support team for a performance audit.

We recommend regular backups to protect your data. There are two approaches:

Automatic backups: If your hosting plan includes daily backups, your data is already being backed up automatically. Check with your hosting provider for restore options.
Manual backups: You can export your database and download your media files from the admin panel at any time.

For enterprise clients, we offer automated backup solutions with point-in-time recovery. Contact our support team for more information.